Refund Policy

1. Digital Product

GenPy Desktop is a digital product. All purchases are final and non-refundable.

Please try GenPy Web (free) to fully evaluate the product before purchasing.

2. Free Version

GenPy Web is free for all users and includes core features: script editing, story graph, validation, and export.

The paid desktop version adds local file editing, native Ren'Py preview, and other desktop-exclusive features.

3. Payment Processing

All payments are processed by Stripe, which acts as Merchant of Record via Managed Payments.

4. Exceptions

In the following cases, please contact us to discuss a resolution:

• Accidental duplicate purchase
• Service unusable due to a GenPy system failure

5. Contact

For any questions, contact us at support@genpy.org.